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Our Expertise

At Z-TECH, we are proud of the people who work here: bright, creative and committed to what we do and focused on a common goal of assisting our clients with their information technology challenges. 

Our professional and friendly IT support is built on a solid foundation of technical certifications, including Microsoft-Certified Solution Provider, SonicWall Security, VMWare, Datto, Unix and Cisco. In addition, we provide complete product recommendations, sales and support for HP, Lenovo, Dell, Apple and Linux, among others. 

We specialize in working with biotechs, pharma, tech startups, healthcare and financial services. Other clients represent a broader spectrum of industries, including:

  • Education

  • Tech

  • Legal and Medical Practices

  • Non-profits

  • Mass. state and municipal offices 

General Areas of Expertise


  • Complete Support an IT infrastructure consisting of Windows, Linux, Unix & Apple systems.  Platforms: Hewlett Packard; Cisco Catalyst; NetGear ProSafe; Ruckus Wireless             Architectures: VLAN; BGP; LACP; STP; High Availability/Failover

  • Maintenance of domain, email systems, and backups.                                                          Symantec, Legato, Acronis, Datto, CA

  • Maintenance of Servers and workstations via managed services.                                            Platforms: Nagios, Centreon, Labtech/ConnectWise, Continuum NOC services

  • Network, printing, file system, and application troubleshooting.

       Platforms: Hewlett Packard, Xerox, Ricoh, Canon

  • IP Phone system administration, mobile usage.                                                                            Platforms: Avaya, ShoreTel; Asterix; Cisco VoIP; ActivSync; Blackberry/BES

  • WAN maintenance and support for remote work.                                                                    Platforms: Hewlett Packard; SonicWALL; Cisco ASA, Meraki

  • Control budgetary spending, software licensing, and maintenance contracts.                      Platforms: Labtech  

  • Microsoft Certified Cloud Partner; Microsoft Azure; AWS

  • Hewlett-Packard Certified Network Infrastructure Partner

  • Cisco Small Business Partner                                                                                                       Platforms: Windows Server; Small Business Server; HP ProCurve; Cisco Catalyst

  • IT Security and Sarbanes-Oxley (SOX) compliance, audits and remediation.

  • Backup systems. Backup & Disaster Recovery.  Appliance and Cloud-based.                            Platforms: Datto; Acronis; Veeam; Continuum 

  • Virtualization                                                                                                                                   Platforms: (VMware; Hyper-V; Red Hat KVM)


 Z-TECH has experienced and knowledgeable staff with the following software applications:


  • Linux (Red Hat, Ubunutu, Fedora, SUSE, CentOS), Unix, Solaris, Macintosh OS X

  • Windows Server 2003, 2008, 2012; 2016, 2019 Desktops - Windows 7/8, 10

  • Active Directory, DHCP

  • NAS, CiscoNAS, QNAP NAS; Netgear ReadyNAS

  • Exchange Server 2003, 2007, 2010, 2013, 2016  POP3, MAPI, SMTP

  • MS SQL Server 2005, 2008, 2012, 2016; MySQL

  • Networking, TCP/IP, DNS, DHCP, QoS, VLAN design, ACL

  • Trend Micro, ESET, NAI /McAfee Symantec Anti-Virus; GFI, Vipre

  • ActiveSync, iPhone, Android, RIM / Blackberry mobile communications

  • GFi & Barracuda Networks; OpenDNS-Cisco Umbrella; Sophos Reflexion

  • Cisco ASA & Routers, SonicWALL, Checkpoint Firewalls

  • HP/Compaq, Apple, Lenovo/IBM & Dell hardware

 Biotech and Pharma

For nearly three decades, Z-TECH has been providing IT Services to some of the most innovative  companies in Massachusetts. We routinely work with scientists in lab and manufacturing environments as companies progress from research to clinical to commercial stages.

Small Business

Most often, small and medium-size businesses do not have an internal IT department.  Z-TECH will coordinate and manage all aspects of your computing environment so you can work better, faster and smarter, while making the most of your technology investment.  

Growing Businesses

We specialize in startups and understand the importance of strategic planning when laying the groundwork for your computing environment.  The solutions we implement are designed to be robust and scaleable for current and future reliability, security and performance.

Multiple Offices

We focus on ensuring your office networks are all working together efficiently and consistently --from Cambridge to San Francisco to Malta and Barbados -- wherever your staff is physically located. 

Uniting the Team

Many companies are looking for innovative ways of optimizing a remote  or hybrid workforce.  Z-TECH can help your company implement Microsoft Teams or other solutions.  Check out this training video to find out how Teams can work for you.

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